Privacy Policy – bet393 Pakistan Online Betting Platform

This Privacy Policy applies to bet393 ("we", "us", "our"), the online sports betting and gaming platform accessible at bet393.click. bet393 is the data controller responsible for the personal information of all users who register, browse, or interact with our platform. We operate as a PKR-denominated betting service specifically designed for users in Pakistan.

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your data rights, please contact our Data Protection team directly:

By registering a bet393 account, accessing our platform, or placing a bet, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. Where the Terms and this Privacy Policy cover the same subject, this Privacy Policy governs the handling of personal data.

bet393 collects personal data through several channels — directly from you when you register or use the platform, automatically as you browse and bet, and occasionally from third-party service providers used to verify your identity or process payments. Here is a detailed breakdown of what we collect:

We do not collect sensitive personal data such as religious beliefs, political opinions, biometric data (beyond facial verification for KYC where required), or health information unless specifically required by law or regulatory instruction.

bet393 uses the personal data we collect for the following clearly defined purposes:

3.1 Service Delivery

Your name, contact details, and account credentials are used to create and manage your bet393 account, process your bets, settle winnings, and provide access to all platform features including cricket betting, PSL markets, live Teen Patti, and poker. Without this data, we cannot provide the service.

3.2 Identity Verification (KYC)

Pakistani regulations and responsible gaming standards require us to verify that every bet393 member is who they say they are and is of legal betting age (18+). We use your CNIC, date of birth, and supporting documents to fulfil this requirement. Verification data is handled by our KYC service provider under strict data handling agreements.

3.3 Payment Processing

Your payment information — Easypaisa number, JazzCash details, bank account, or card reference — is used exclusively to process your PKR deposits and withdrawals. bet393 does not store full card details on our own servers; card payments are tokenised by our PCI-DSS compliant payment gateway.

3.4 Fraud Prevention & Security

Technical data (IP address, device fingerprint, login patterns) is used to detect and prevent fraud, unauthorised account access, money laundering, and other prohibited activity as defined in our Terms and Conditions. This processing is carried out in bet393's legitimate interest and is required by our anti-money laundering (AML) obligations.

3.5 Responsible Gaming Monitoring

bet393 uses betting activity data to identify patterns that may indicate problem gambling. Where our systems flag a member as potentially at risk, we may proactively reach out via email or in-platform notification to offer responsible gaming tools. This is a core part of our commitment to safe betting.

3.6 Platform Improvement

Aggregated and anonymised usage data — which markets are most popular, which pages load slowly, how members navigate the platform — is used to improve the bet393 product over time. This analysis does not identify individual members.

3.7 Customer Support

When you contact bet393 support, we use your account data and the details of your query to resolve your issue. Support communications are stored for training and quality assurance purposes for a period of 24 months.

bet393 processes your personal data under one of the following legal grounds depending on the purpose:

• Contractual necessity: Processing required to provide you with the bet393 service you signed up for — account management, bet processing, payment handling.
• Legal obligation: Processing required to comply with applicable laws — identity verification, AML/KYC checks, tax record-keeping, regulatory reporting.
• Legitimate interests: Processing in bet393's legitimate business interests — fraud detection, platform security, responsible gaming monitoring, service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes where you have given explicit consent — for example, receiving marketing communications from bet393. You may withdraw this consent at any time.

bet393 does not sell, rent, or trade your personal information. We share data only in the following strictly limited circumstances:

5.1 Service Providers

We work with a small number of carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Identity verification providers: To perform CNIC verification and age checks required for KYC compliance.
• Payment processors: Including the operators of Easypaisa, JazzCash, NayaPay, SadaPay, IBFT gateways, and Visa/Mastercard card processing partners, to handle PKR deposits and withdrawals.
• Fraud detection services: To cross-reference account data against known fraud signals and protect the integrity of the platform.
• Cloud infrastructure providers: Who host the bet393 platform and its databases under strict security and confidentiality arrangements.
• Customer support tools: That power our live chat and email support channels.

5.2 Legal Requirements

bet393 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory instruction. We will not disclose more data than is required by the specific legal obligation.

Because bet393 operates exclusively in Pakistani Rupees and processes transactions through Pakistani local payment providers, we want to be fully transparent about how payment data is handled:

• Easypaisa & JazzCash: When you initiate an Easypaisa or JazzCash deposit or withdrawal at bet393, a transaction reference is generated through a secure API connection. bet393 retains the transaction reference, amount, and timestamp. We do not store your full mobile wallet PIN or one-time passcodes.
• Bank IBFT: Bank account numbers shared for IBFT withdrawals are stored in encrypted form and accessible only to our finance team for the purpose of processing that specific withdrawal.
• Visa/Mastercard: Card payments at bet393 are processed through a PCI-DSS Level 1 compliant payment gateway. Full card numbers are never stored on bet393 servers — only a tokenised reference is retained for refund and chargeback purposes.
• Transaction records: Full records of all PKR deposits, withdrawals, and bet settlements are retained for a minimum of 5 years as required for financial record-keeping and AML compliance purposes.

bet393 uses cookies and similar tracking technologies on our website and platform. Here is what each type does:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the bet393 platform.

bet393 does not keep your personal data for longer than is necessary. Our retention periods are as follows:

• Active account data: Retained for the duration of your membership plus 5 years after account closure, as required for legal and financial record-keeping.
• Financial transaction records: Minimum 5 years from the date of the transaction, in compliance with AML obligations.
• KYC / identity verification documents: Retained for the duration of your account and 5 years post-closure.
• Betting history: Retained for 5 years from the date of each bet for regulatory and dispute resolution purposes.
• Support communications: Retained for 24 months from the date of each interaction.
• Marketing consent records: Retained until you withdraw consent plus 12 months to demonstrate that consent was properly obtained.
• Technical logs (IP, device): Retained for 12 months then automatically purged unless required for an ongoing fraud or legal investigation.

When data is no longer required and no legal obligation demands its retention, bet393 securely deletes or anonymises it.

As a bet393 member, you have the following rights over your personal data. To exercise any of them, contact us at support@bet393.click with your registered mobile number and the specific right you wish to exercise. We will respond within 5 working days.

bet393 implements industry-standard security measures to protect your personal data against unauthorised access, loss, disclosure, or misuse. Our security practices include:

• TLS Encryption: All data transmitted between your device and bet393 servers is encrypted via Transport Layer Security (TLS 1.2 or higher).
• At-Rest Encryption: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to bet393 employees and contractors with a legitimate operational need. Access is logged and audited.
• Two-Factor Authentication: Available for all bet393 member accounts as an optional additional security layer. We strongly recommend enabling it.
• Regular Security Audits: bet393 conducts regular security assessments and vulnerability testing of our platform and infrastructure.
• Incident Response: In the event of a data breach affecting your personal data, bet393 will notify affected members and relevant authorities as required by applicable law, promptly and without undue delay.

bet393 services are strictly for adults aged 18 and over. We do not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the bet393 registration and KYC process.

If we become aware that personal data has been collected from a minor — whether through fraudulent registration or any other means — we will immediately close the associated account, delete the data to the extent legally permissible, and return any deposited funds where verification allows. Parents or guardians who believe a minor may have accessed bet393 using their details should contact us immediately at support@bet393.click.

bet393 sends marketing communications — including information about new promotions, bonuses, PSL offers, and platform features — only to members who have given explicit consent during registration or subsequently through their account settings.

Service-related communications (account verification, bet confirmations, withdrawal notifications, responsible gaming alerts) are sent to all active members as part of service delivery and do not require separate marketing consent.

You may unsubscribe from marketing emails or SMS at any time by:

• Using the "Unsubscribe" link in any marketing email from bet393.
• Updating your communication preferences in your bet393 account settings.
• Emailing support@bet393.click with your registered mobile number and a request to stop marketing communications.

Unsubscribing from marketing does not close your bet393 account and has no effect on service-related notifications.

bet393 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page shows when the current version was published.

For material changes to this Privacy Policy — particularly changes that affect how we use your data or your rights — we will notify active bet393 members via their registered email address at least 7 days before the changes take effect. For minor clarifications that do not alter the substance of the policy, changes take effect upon publication.

Continued use of bet393 following notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may close your account by contacting support@bet393.click.

If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a potential privacy concern, or simply want to understand more about how bet393 handles your information, please get in touch with us:

This Privacy Policy was last reviewed and updated in January 2025. It applies to all personal data processed by bet393 in connection with the services available at bet393.click.