bet393 FAQ – Frequently Asked Questions Pakistan

No. bet393 enforces a strict one-account-per-person policy. Duplicate accounts are detected via CNIC, mobile number, device, and IP matching. Any duplicates found will be closed and bonus funds forfeited. If you've forgotten your login details, use the password reset function on the Login page — do not create a new account.

KYC (Know Your Customer) identity verification is required before your first withdrawal. Go to your account settings and find the verification section. Upload a clear photo of the front and back of your CNIC and a recent selfie. Most KYC approvals at bet393 are processed within 2 hours, often faster. Completing KYC early prevents any delays when you want to cash out.

Log in to your bet393 account and go to the Account Settings section. From there you can change your password, update your email address, and modify notification preferences. Changing your registered mobile number requires contacting support@bet393.click with your CNIC details for security verification. Never share your login credentials with anyone — bet393 staff will never ask for your password.

You must be 18 years of age or older to register and use bet393. This is strictly enforced. Age is verified at registration using your date of birth and CNIC, and again during the KYC process. Any account found to belong to a person under 18 will be permanently closed and funds held pending review. There are no exceptions.

On the Login page, click "Forgot password?" and enter your registered mobile number or email. A reset link is sent within minutes. If you no longer have access to your registered contact details, email support@bet393.click with your full name and CNIC number — our team will verify you and restore access. Accounts lock after 5 failed login attempts for 15 minutes; after that you can try again or use the reset flow.

Log in and go to the Cashier / Deposit section. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard — enter the PKR amount, and confirm. Easypaisa and JazzCash deposits are credited to your bet393 wallet instantly. Bank IBFT transfers typically reflect within 1–4 hours. The minimum deposit is Rs 200 for mobile wallets and Rs 500 for bank and card payments.

The minimum deposit at bet393 is Rs 200 via Easypaisa or JazzCash, and Rs 500 via bank IBFT or Visa/Mastercard. There is no maximum deposit limit for standard deposits, though very large transfers may require additional KYC verification. All transactions are in PKR — bet393 does not accept foreign currency deposits.

Easypaisa and JazzCash deposits are instant — if yours hasn't appeared after 10 minutes, first check that the transaction was successful on your wallet app. If the amount was deducted from your wallet but not credited to bet393, contact support@bet393.click with your transaction reference number, the amount, time, and method used. Bank IBFT transfers can take up to 4 hours; card payments are usually instant but may have a short processing delay. Our team resolves deposit queries within 30 minutes.

bet393 charges zero fees on any deposit. The PKR amount you send is the PKR amount credited to your betting wallet. Your payment provider (e.g. Easypaisa, your bank) may have their own transfer fees — check with them. bet393 has no control over third-party payment provider charges.

No. All deposits must come from payment methods registered in your own name. Third-party deposits — from a family member's Easypaisa, a friend's JazzCash, or a joint bank account — are not accepted. This is a strict AML (anti-money laundering) requirement. Accounts found to be receiving third-party deposits may be suspended pending review.

Go to the Cashier / Withdrawal section in your account. Select your preferred method (the same method used to deposit is recommended), enter the PKR amount, and confirm. Withdrawals to Easypaisa and JazzCash are typically processed in under 15 minutes after approval. Bank IBFT withdrawals take 1–24 hours depending on your bank. KYC verification must be complete before your first withdrawal — complete it in account settings if you haven't already.

The minimum withdrawal at bet393 is Rs 500 across all methods. There is a daily withdrawal limit of Rs 500,000 for standard members, which increases for higher loyalty tiers. If you need to withdraw a larger amount, contact support@bet393.click to arrange it — our team handles large withdrawal requests promptly.

Most bet393 withdrawals process in under 15 minutes. Delays can occur if: your KYC is incomplete, there's a pending bonus wagering requirement attached to your balance, or the withdrawal triggered an automated security check. If your withdrawal has been pending for more than 2 hours, contact support@bet393.click with your withdrawal reference number. We'll investigate and resolve it immediately.

bet393 does not deduct any withdrawal fees. You receive the full PKR amount you requested. Tax obligations on gambling winnings under Pakistani law are your personal responsibility — bet393 is not in a position to provide tax advice. If you have questions about your tax situation, consult a qualified financial adviser in Pakistan.

The welcome bonus is automatic — no promo code needed. Register your account, make your first qualifying deposit of at least Rs 500, and the 100% match bonus (up to Rs 30,000) is credited instantly. For example: deposit Rs 5,000 and your account receives Rs 5,000 bonus funds. The welcome bonus is available once per member, household, and payment method. See the Promotions page for full details and T&Cs.

The welcome bonus has a 5× wagering requirement. This means if you receive Rs 5,000 in bonus funds, you need to wager a total of Rs 25,000 on qualifying markets (minimum odds of 1.50) before bonus-derived winnings can be withdrawn as cash. Your progress is shown as a percentage bar in your promotions dashboard. You have 30 days to complete the wagering — unused bonus funds expire after this period.

bet393 runs a regular calendar of promotions — PSL season special bonuses, daily free bets on highlighted cricket and football fixtures, weekly reload deposit bonuses, and a loyalty programme where points convert to PKR betting credit. Promotions are listed and updated on the Promotions page. Log in to your account to see personalised offers that may not be visible to guests.

Check that your deposit met the minimum qualifying amount (Rs 500 for the welcome bonus). Also verify you haven't already claimed the welcome bonus on this account previously — it's a one-time offer. If your deposit qualifies but the bonus still hasn't appeared after 30 minutes, contact support@bet393.click with your deposit reference. Our team will check and apply it manually if there was a technical issue.

bet393 covers the full range of cricket betting markets — match winner, series winner, top batsman, top bowler, toss winner, total runs in over, fall of next wicket, method of dismissal, and many more. For live in-play betting, markets update ball by ball. bet393 covers all Pakistan national team fixtures, all PSL matches, and major international tournaments. Head to Cricket Betting for a full overview.

PSL betting at bet393 is available pre-match and live in-play throughout the entire Pakistan Super League season. You can bet on individual matches, outright tournament winner, playoff qualifiers, top run scorer across the tournament, and dozens of other markets. Special PSL bonus offers run during the season — check the Promotions page regularly. See the full guide at PSL Betting.

If a cricket match is abandoned before the minimum number of overs required for an official result (as defined by the relevant cricket board), all bets on that match are voided and your stake is returned to your PKR wallet. If a match is reduced in overs due to weather but still achieves a result under Duckworth-Lewis-Stern (DLS), bets are settled on the official result. Specific market rules vary — see the match-level betting rules in your bet slip.

bet393 displays odds in decimal format by default — this is the clearest format for most Pakistani members. A decimal odd of 2.50 means for every Rs 100 staked, you receive Rs 250 back if your bet wins (Rs 150 profit + Rs 100 stake). An odd of 1.50 returns Rs 150 for Rs 100 staked. Visit our Betting Odds guide for a full breakdown of how to read and compare odds across different cricket and sports markets.

bet393 offers six Teen Patti variants: Classic (standard three-card rules), Muflis (low-hand wins), Joker (wild card added), AK47 (Aces, Kings, Fours and Sevens are jokers), Best of Five (5 cards dealt, best 3 count), and High Stakes (higher minimum buy-in tables). All tables operate 24/7 in PKR. Full rules and guides are at Teen Patti.

bet393's poker room offers Texas Hold'em and Omaha ring games at multiple stake levels, plus sit-and-go tournaments starting from a Rs 50 buy-in. Games are available 24/7 and fully in PKR. New poker players can find rules, hand rankings, and strategy basics on the Poker page. If you're joining a table for the first time, start at the lower stake tables to get familiar with the format.

Yes. bet393 offers a live casino section with real human dealers streaming in real time. Available games include Live Baccarat, Live Roulette, Live Blackjack, and various game-show style titles. All live casino games are playable in PKR from your bet393 account, with table limits ranging from Rs 100 to high-roller levels. The live casino section is accessible from the main navigation after logging in.

Log in to your bet393 account, go to Security Settings, and enable two-factor authentication (2FA). Confirm your Pakistani mobile number and save. From that point, every new-device login will require a 6-digit OTP sent to your mobile in addition to your password. 2FA is the single most effective step you can take to protect your account and PKR balance. We strongly recommend it for all members.

Contact bet393 support immediately via live chat or email support@bet393.click — we can lock your account within seconds. Change your password as soon as possible. Check your transaction history for any deposits or withdrawals you didn't make. If funds have been taken without your authorisation, report it in detail to our team. We take security incidents extremely seriously and investigate thoroughly. Also change the password on your email and mobile wallet if they share the same password.

bet393 uses TLS 1.2+ encryption for all data transmission and AES-256 encryption for stored data. Payment transactions go through verified Pakistani payment processors. Your personal data is never sold to third parties. Full details are in our Privacy Policy. We recommend using a strong unique password and enabling 2FA for the highest level of account security.

Log in, go to Account Settings, and find the Responsible Gaming section. Select Deposit Limits and set your daily, weekly, or monthly PKR cap. A reduction takes effect immediately. An increase has a mandatory 48-hour delay — this is intentional, to protect you from impulsive decisions. You can also contact support@bet393.click and our team will set the limit for you right away. Full guidance is on our Responsible Gaming page.

In your Responsible Gaming settings, you can choose a cooling-off period (24 hours to 6 weeks) or a full self-exclusion (minimum 6 months). Both take effect immediately and cannot be reversed before the chosen period ends. Your available PKR balance remains in your account and can be withdrawn after activating exclusion — contact support@bet393.click to request the withdrawal. We will never pressure you to reverse a self-exclusion early. Details at Responsible Gaming.

bet393's 24/7 support team can activate responsible gaming tools immediately — contact us at support@bet393.click or via live chat. We respond without judgment in Urdu or English. For broader advice, speaking with a trusted doctor or counsellor is a meaningful first step. A family member concerned about someone else's account can contact bet393 support for guidance on how to approach the situation. Full information and tool descriptions are on our Responsible Gaming page.

Beyond deposit limits, bet393 offers: loss limits (daily/weekly/monthly net loss cap), session time reminders (alert after a chosen number of minutes logged in), cooling-off periods (account paused for 24 hours to 6 weeks), and self-exclusion (full block for minimum 6 months). All tools are available in your account settings 24/7. See the complete guide at Responsible Gaming.